Shipping policy

Shipping Policy — Glass Jar Products

Shipping & Handling

We take great care in preparing and packaging all glass jar products to ensure they arrive safely.

All orders are:

✔ Carefully wrapped and cushioned
✔ Packed using protective materials
✔ Shipped in reinforced packaging designed for fragile goods

Glass & Fragile Items

Our preserves and honey are supplied in glass jars, which require special handling during transit.

While we use industry-standard protective packaging, glass remains a fragile material.

Breakages in Transit

In the unlikely event your order arrives damaged:

✔ Please contact us within 48 hours of delivery
✔ Provide photographs of:
• Damaged item(s)
• Outer packaging
✔ Retain original packaging where possible

We will arrange:

✅ Replacement
✅ Refund
✅ Credit (where appropriate)

Delivery Responsibility

Once dispatched, parcels are handled by third-party carriers.

We cannot accept responsibility for:

❌ Delays caused by courier services
❌ Losses after confirmed delivery
❌ Incorrect addresses provided at checkout

Address Accuracy

Customers are responsible for providing accurate delivery details.

Returned or redirected parcels may incur additional shipping charges.